Terms of service

OVERVIEW

Welcome to BENACLY. The terms “we”, “us” and “our” refer to BENACLY. BENACLY operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience.

By visiting, interacting with, or using our website and services, you agree to be bound by these Terms of Service, our Privacy Policy, our Refund Policy, and our Shipping Policy. If you do not agree to these Terms of Service, you should not use or access our website or services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence.

To use our services, including browsing our store or purchasing products, you may be asked to provide certain information such as your email address, billing information, payment information, and shipping information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account information and for all activity that occurs under your account.

SECTION 2 - OUR PRODUCTS

BENACLY sells made-to-order products. Each item is printed only after an order is placed.

We make every effort to display product colors, images, descriptions, and details as accurately as possible. However, product colors and appearance may vary slightly depending on your screen, device settings, and production process.

All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason.

Please review your order carefully before submitting it. Because our products are made to order, we may be unable to cancel or change an order after it has been sent to production.

Your purchases are subject to our Return and Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price shown at the time the order is placed.

Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

SECTION 5 - SHIPPING AND DELIVERY

BENACLY currently ships to the United States only.

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, production delays, holidays, incorrect addresses, weather events, or other events outside our control.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Shipping is subject to our Shipping Policy.

SECTION 6 - RETURNS AND REFUNDS

Because BENACLY products are made to order, we do not accept returns or exchanges for buyer’s remorse, wrong size selected by the customer, wrong color selected by the customer, or change of mind.

Damaged, defective, misprinted, or incorrect items may be eligible for a replacement or refund if reported within 30 days of delivery.

Returns and refunds are subject to our Return and Refund Policy.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, images, graphics, logos, product designs, product names, and website layout, is owned by BENACLY or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website without our prior written permission.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may include third-party services, tools, payment providers, shipping providers, or links to third-party websites.

We are not responsible for the content, policies, accuracy, or practices of third-party websites or services. Your use of third-party services is at your own risk.

SECTION 9 - SHOPIFY

Our store is powered by Shopify. Shopify provides the platform that allows us to sell our products and services to you.

Any purchase made through our store is made directly with BENACLY. Shopify is not responsible for any aspect of the sale between you and BENACLY.

SECTION 10 - PRIVACY

Your personal information is handled according to our Privacy Policy.

By using our website, you acknowledge that your information may be collected, used, and processed by BENACLY, Shopify, payment providers, shipping providers, print providers, and other service providers necessary to operate our store and fulfill your order.

SECTION 11 - FEEDBACK AND REVIEWS

If you submit feedback, reviews, photos, comments, suggestions, or other content to BENACLY, you grant us the right to use, reproduce, publish, and display that content for business, marketing, and promotional purposes.

You agree that your feedback or content will not violate the rights of any third party or contain unlawful, abusive, misleading, or harmful material.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate, at any time and without prior notice.

SECTION 13 - PROHIBITED USES

You may not use our website or services for any unlawful purpose.

You agree not to:

Violate any laws or regulations
Infringe upon our intellectual property rights or the rights of others
Submit false or misleading information
Upload viruses, malware, or harmful code
Spam, phish, scrape, or collect personal information
Interfere with the security or operation of the website
Use the website in a way that could harm BENACLY, Shopify, or other users

We reserve the right to suspend or terminate access to our services if we believe these Terms have been violated.

SECTION 14 - TERMINATION

We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have violated these Terms of Service or applicable law.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our website, services, and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that our website will be uninterrupted, secure, error-free, or that any product will meet every personal expectation.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, BENACLY will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless BENACLY, Shopify, and our partners, service providers, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms or your misuse of our website or services.

SECTION 18 - SEVERABILITY

If any part of these Terms of Service is determined to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.

SECTION 19 - GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales, without regard to conflict of law principles.

SECTION 20 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of our website after any changes are posted means you accept those changes.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

BENACLY
contact@biobenac.com

BENAC LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom