Refund policy

Return and Refund Policy

At BENACLY, all products are made to order. Because each item is printed only after the order is placed, we do not accept returns or exchanges for buyer’s remorse, wrong size selected by the customer, wrong color selected by the customer, or change of mind.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at contact@biobenac.com.

Please include:

• Your order number

• A clear photo of the issue

• A short explanation of the problem

If the issue is approved, we will offer a free replacement or refund.

Order cancellations

Orders can only be cancelled before they are sent to production. Once an order has entered production, it cannot be cancelled.

Wrong address

Customers are responsible for entering the correct shipping address at checkout. If an order is returned or lost because of an incorrect address, BENACLY is not responsible for replacing or refunding the order.

Lost packages

If your package appears lost in transit, contact us at contact@biobenac.com and we will review the issue with the print provider and carrier.

Unauthorized returns

Please do not send items back without contacting us first. Items returned without prior approval will not be accepted.

Contact

For any return or refund questions, contact us at:

BENACLY
contact@biobenac.com